Keep every bay booked and every RO closed.

Yes — bookings, customer and vehicle records, transaction data, and call summaries sync with systems like Tekmetric, AutoOps, Steer, Shop-Ware, Mitchell 1, and ISI LubeSoft, whether it runs in the cloud on LubeSoft Express or locally on your own server, so your advisors keep working where they always have.

Usually not. We run the AI on the CCTV you already have — arrivals, exits, hood open and close, bay utilisation, and garage doors all come off your existing feeds. Often it is just a matter of re-angling a camera you already own, and some shops add a single camera at the back of the bay so plates read cleanly. We tell you which after we look at your feeds.

The moment the plate is matched we pull the Carfax report and the history already in your POS, then show the advisor what is due now and what is coming next. It is the car’s own mileage and intervals, not a script — the advisor still decides what to raise.

Every report is built to your shop — if you can define it, we can report it. What we run for other shops: oil ordered and received against oil dispensed, so any discrepancy surfaces the same week; Big Five counts against last year — wiper blades, engine air filters, cabin filters, and the rest; tickets over your COGS threshold; hours sold against hours clocked; overtime and missed breaks; bonus math on whatever metrics you pay on; coupon use by employee; obsolete inventory; and how many cars crossed 75,000 miles.

Both. Every review at every location is read and classified — praise or problem, which store, which tech was named — and we draft the reply for you to approve, or post it for you if you would rather not touch it. The same tagging shows who earns the praise, who draws the complaints, and can run a review contest between your techs.

That is one of the checks. We compare parts ordered against parts fitted on the ticket and flag any mismatch, along with any transaction that breaks your COGS threshold, for a human to review.

Every mailer, SMS, and offer is tied back to the vehicles that showed up after it, so a campaign reports what it returned instead of what it cost. The targeting runs both ways — customers who quietly stopped coming, and the drivers within a few miles of the shop who have never come in at all.

The moment the agreement is signed we book an onboarding call and take in everything we need — your service menu, camera access, POS credentials, the thresholds you want flagged, and the metrics your bonuses are paid on. Most shops are live about 10 days from that kickoff, and the camera side can run up to two weeks to be fully delivered.