Every call answered.Every chair filled.

Yes — appointments, patient records, recall status, and call summaries sync with systems like Dentrix and Dentrix Ascend, Open Dental, Epic, athenaOne, eClinicalWorks, and NextGen, over the same HL7 and FHIR interfaces those systems already expose, so your front desk keeps working where it always has.

We sign a BAA before anything connects, work only with the minimum data each job needs, and keep it inside your systems rather than copying it out. Review replies never confirm whether someone is a patient, and outbound messages carry the appointment detail your practice approves and nothing clinical.

No. It books, reschedules, chases intake, works the waitlist, and surfaces the recall and treatment your clinicians already diagnosed. Anything clinical goes to your team — the agent routes it and says so plainly rather than answering.

Every report is built to your practice — if you can define it, we can report it. What we run for other clinics: production and collections by provider; chair and room utilisation by day and hour; hygiene reappointment rate; unscheduled treatment ageing in the ledger; no-show and cancellation rate by provider and day of week; claim ageing and denial rate by payer; write-offs and adjustments by user; and how many gaps were offered against how many were filled.

The moment a slot opens we match it against the waitlist on procedure length, provider, and how recently each patient asked, then offer it to the best fit first rather than blasting everyone. If there is no reply inside your window it moves to the next patient automatically.

Both, within the rules. Every review at every location is read and classified — front desk, wait time, billing, or clinical — and we draft a reply that thanks the reviewer and moves the conversation offline without ever confirming they were seen. Your team approves before anything posts.

Every reminder, SMS, and mailer is tied back to the appointments booked after it, so a campaign reports what it returned instead of what it cost. The targeting runs both ways — patients whose recall lapsed, and the households near each location who have never come in.

Every claim is tracked from submission to payment. Anything unpaid past your threshold gets chased, and denials are sorted by reason and payer so a repeating coding error shows up as one pattern rather than twenty separate write-offs. Your biller works a queue instead of a spreadsheet, and what is owed — and how old it is — lands in your inbox each morning.

The link goes out the moment the appointment is booked rather than the night before, and it chases itself until the forms are complete — history, consents, and insurance details, filled in on the patient’s own phone. Anything missing or expired is flagged to the front desk while there is still time to sort it, so check-in is a greeting instead of a clipboard.

The moment the agreement is signed we book an onboarding call and take in everything we need — your provider schedules and appointment types, the BAA, practice software credentials, your recall rules, and the thresholds you want flagged. Most practices are live about 10 days from that kickoff.